Refund policy
We have a 30-day no-hassle return policy, which means you have 30 days after receiving your item to request a return.
To start a no-hassle return, can contact us at support@knotaudio.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Contact us for any questions about returns at support@knotaudio.com.
1-Year Limited Warranty
This warranty is valid for 1-year from the date of delivery. To get started on a warranty claim, contact us at support@knotaudio.com.
The seller’s liability under this warranty is limited to the repair or replacement of the defective product. The seller is not liable for any incidental, consequential, or special damages arising from the use of or inability to use the product, even if the seller has been advised of the possibility of such damages. The seller’s sole obligation and liability under this warranty is to repair or replace, at its option, any product that proves to be defective in material or workmanship within the warranty period. The warranty period is from the date of purchase, unless otherwise specified by the seller. The warranty does not cover any damage or loss caused by misuse, abuse, negligence, accident, alteration, improper installation, or normal wear and tear.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@knotaudio.com.